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Sutherland Global Services Hiring Any Graduate freshers 2017 for Voice Process. Candidates who have completed Any Graduate can apply for this job from Sutherland Global Services.

Key Highlight About the Recruitment Notification:
Company Name Sutherland Global Services
Vacancy Name Voice Process
Education Requirement Any Graduate
Experience 0 – 5 yrs
Job Location Chennai
Salary Rs.1,25,000 – 4,00,000 P.A
Total No Of Vacancy 25
Company Website

Eligibility & Details:
Voice Process:

Candidates can Get the Voice Process Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Voice Process
Total Vacancy: 25
Education required: Any Graduate
Job Description:Description- Customer Support ( Sales & Retention ) :

  • Respond to Customer inquiries and problem escalations
  • Provide excellent customer service to our customers
  • Retain the customers with the customer service offered
  • Edify the customers on the various plans available and the support that can be provided.
  • Cross selling and Upselling products based on customers varied needs

Description – Technical Support :

  • Handle the inbound calls pertaining the technical issues
  • Remotely resolving the issues
  • Should have good knowledge in Windows and basic knowledge in Networks
  • Build sustainable relationship with the clients and solve their issues with minimum TAT
  • Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team
  • Exposure to any monitoring/ticketing tool
Candidate Profile :

  • Looking for both UG/PG .(in any discipline).
  • Fresher are welcomed.
  • Candidates with excellent communication skills.
  • Experienced candidates in Customer support / Technical Support also apply.
Last Date to Apply Online : 30/ 01/2017
Company Profile :Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering “RightSourcedTM” seamlessly blended services from its 31 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with leading F500 clients to help them excel in their industry and maximize their customer lifetime value. People are our assets and we invest in training you to be ready for the job and also provide with multiple career options within Sutherland to cater to your growth and aspirations

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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