Symmetrical Global hiring Customer Support
Company Name: Symmetrical Global Search Private Limited
Position: Customer Support
Education: Any Graduate
Experience: 0 to 2 yrs
Salary: Not specified
Location: Gurgaon, Mumbai
Sales/ Misc. reports.
Maintain sales file/ NSPOC / Pricing sheets so as to have correct information.
Maintain Complaint file / R & D Files etc.
PRESHIPMENT / POST SHIPMENT DOCUMENTATION
Prompt issuance of Proforma Invoices with correct & complete details and send to customer after having approvals from Manager Customer Service.
Prompt Creation of Sales orders with correct & complete details in system through respective affiliates
Checking of al pre / Post ship. Documents & timely forward to customer before arrival of goods at destination port.
Attending Internal / External customer queries & reply back to them on Top most priority so as to gain customer satisfaction level.
Coordinate with Global QA / Regulatory department.
Managing on time deliveries in coordination with global CSR teams
Timely submission of reports.
Attending customer queries / replies – % effectiveness
Effective Coordination of inter co. Global teams i.e. US, Belgium, Japan, France, Indonesia etc.
Pre & Post shipment documentation – accuracy
Maintaining Different reports accuracy & timeliness
Managing on time delivery on AP basis timeliness & accuracy %
Achievement of sales objectives
Prepare presentations for reviews etc
Admin activities on requirement
Any other activities from time to time
Functional Skills required for job :
Should be adept at handling export / import business, focus on managing values from multiple factory sites outside India.
Knowledge of Computer MS Word / Excel / Power Point etc.
Import / Export / L/c documentation. Knowledge of existing ERP software
We are a 13 years old international consultancy house. We are known and respected for being expert in the field of Recruitments and HR Services by all our domestic and International clients.
How to Apply: