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Syniverse Technologies hiring Engineer Trainee

Syniverse Technologies hiring Engineer Trainee

Company Name: Syniverse Technologies
Position: Engineer Trainee
Education: B.Com, MBA/PGDM
Experience: 0 to 1 yrs
Location: Hyderabad / Secunderabad

 

A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.

Principal Duties and Responsibilities:
System Engineer Trainee
Technical Operational Activities
&bull Identify, analyze and resolve the assigned tickets
bull Innovative problem solving lateral thinking
&bull Root cause the problems and find appropriate solutions
bull Ability to understand the customer requirement through the available documents
bull Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
bull Active Participation in the ticket review and ensure the appropriate solution is provided
bull Provide Technical support and demonstrate the Expertize in the specific work area
bull Ability to prioritize the Tasks based on the business needs
bull Documentation on the newly discovered solutions
bull End to End System knowledge and act as SME
bull Participate in the new initiatives for providing technical solutions
bull Oracle/SQL Server database admin activities for Development/QA eng.
bull Refresh production data on to Development/QA/UAT environments
bull Support DBA specific configuration management activities (RVL kits/builds)
bull Developing production ready solution support scripts
bull Understand the customer requirement through the available documents
bull Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
Reports
bull Status report on the activities performed as per the management requirement
bull Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
bull Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
bull Ability to prepare presentation to the Executive Management
bull Attending project team meetings, generating input/deliverables for DBA activities

DATANET TECHNOLOGY OPERATIONS
Monitoring
&bull Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
bull Monitoring of connectivity to upstream and downstream applications
bull Monitoring of connectivity to databases
bull Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
bull Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
bull Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
bull Provide shift turnovers of current issues and activities
bull Provide regular status reports
Troubleshooting
bull Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
bull Error research based on the warnings, errors available in the production logs
Operations activities
bull Validating the test files
bull Create and follow up on trouble tickets with respective teams
bull Send routine reports and emails to the designated recipients
bull Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year

*Associate System Engineer-I will have the following added responsibilities:
bull Interaction with customer independently
bull Assisting first level support team in product and systems technical details, management of issues and all aspects of the respective role
bull Following established escalation procedures as required.
bull Execute the annual Disaster Recovery test.
bull In-depth knowledge of reports/reporting tools and be a subject matter expertise.
bull Provide best-in-class customer service and resolution to customer queries
bull Ability to manage multiple issues of differing stages of investigation and priority without assistance.
bull Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services

System Engineer Trainee:
bull 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
bull Bachelor degree in computer science, electronics or telecommunication
bull Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
bull Responsible for dealing with International/Domestic Clients

Knowledge Requirements
bull Basic knowledge on UNIX,WINDOWS, Solaris SQL
&bull Knowledge of Oracle/SQL Server tools
bull Knowledge of ITIL V3 specifically event, incident, problem management.
bull Knowledge on ticketing tools i.e. Remedy etc.
bull Basic network infrastructure knowledge (LAN WAN)
&bull Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
bull Hands on experience in file operations
bull Hands on experience and knowledge on system processes
bull Ability to communicate status updates to project team and management
bull Ability to work independently as well as Team
bull Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Associate System Engineer I:
bull 1-2 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
bull Bachelor degree in computer science, electronics or telecommunication
bull Certification on operating systems/ databases
bull Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
bull Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
bull The ability to build strategic relationships within the organization and with all levels.

Knowledge Requirements:
bull Basic knowledge on UNIX,WINDOWS, Solaris and SQL
bull Knowledge of Oracle/SQL Server tools
bull Knowledge of ITIL V3 specifically event, incident, problem management.
bull Knowledge on ticketing tools i.e. Remedy etc.
bull Basic network infrastructure knowledge (LAN WAN)
&bull Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
bull Hands on experience in file operations
bull Hands on experience and knowledge on system processes
bull Ability to communicate status updates to project team and management
bull Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
bull Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
bull Strong troubleshooting and error analysis skills

 

How to Apply:

 

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