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Syniverse Technologies hiring Freshers 2015 Batch – Any Graduate, Any Postgraduate on at Bengaluru

Syniverse Technologies Hiring Any Graduate, Any Postgraduate freshers 2015 for System Engineer I at Bengaluru. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Syniverse Technologies.

Company Name: Syniverse Technologies
Position: System Engineer I
Education: Any Graduate, Any Postgraduate
Experience: 0 – 1 yrs
Location: Bengaluru

Company Profile:

  1. Syniverse Technologies, an industry pioneer and innovator for more than 20 years, is committed to simplifying the business and technical complexities of mobile communications.
  2. With offices around the globe that focus on intensive customer services and technological evolution, we are ideally positioned to help you take advantage of the transformative opportunities resulting from the growing pervasiveness and sophistication of wireless communication.
  3. Our expertise and solutions means well over a billion subscribers worldwide can count on receiving seamless service wherever they go. From data and financial clearing services to global wireless data connectivity and interoperability to advanced messaging, we deliver the solutions that allow you to efficiently and profitably offer the endless possibilities of mobile voice, data, video, music and content to your customers.
  4. Moreover, our pro-active participation in a wide range of industry organizations and associations ensures we are helping to develop global standards and policies instead of merely reacting to them. You can count on Syniverse solutions being fully compliant with the latest industry requirements.
  5. As technology evolves and complexities in the wireless industry keep growing, we will continue to serve as the industry’s dynamic go-to communications service provider. We stand ready to help you solve new challenges, discover new revenue sources and deliver the next exciting possibilities to your customers. Syniverse…
  6. Connects more than 800 communications providers and businesses in over 160 countries.
  7. Reaches more than 1.7 billion mobile subscribers globally.
  8. Moves trillions of mobile messages across the world’s networks each year.
  9. Provides services to the world’s top companies, including the top 10 operators in North America and nine of the top 10 globally.
  10. Enjoys a 20+ year track record of growth, innovation and success solving the mobile industry’s business and technical complexities.
  11. Believes in customer service and proves it with a 99% customer retention rate.

JOB DESCRIPTION:

        1. 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
        2. Bachelor degree in computer science, electronics or telecommunication
        3. Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
        4. Responsible for dealing with International/Domestic Clients

ELIGIBILITY CRITERIA:

        1. Basic knowledge on UNIX,WINDOWS, Solaris & SQL
        2. Knowledge of Oracle/SQL Server tools
        3. Knowledge of ITIL V3 specifically event, incident, problem management.
        4. Knowledge on ticketing tools i.e. Remedy etc.
        5. Basic network infrastructure knowledge (LAN & WAN)
        6. Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
        7. Hands on experience in file operations
        8. Hands on experience and knowledge on system processes
        9. Ability to communicate status updates to project team and management
        10. Ability to work independently as well as Team
        11. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

ASSOCIATE SYSTEM ENGINEER I:

        1. 1-2 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
        2. Bachelor degree in computer science, electronics or telecommunication
        3. Certification on operating systems/ databases
        4. Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
        5. Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
        6. The ability to build strategic relationships within the organization and with all levels.

KNOWLEDGE REQUIREMENTS:

        1. Basic knowledge on UNIX,WINDOWS, Solaris and SQL
        2. Knowledge of Oracle/SQL Server tools
        3. Knowledge of ITIL V3 specifically event, incident, problem management.
        4. Knowledge on ticketing tools i.e. Remedy etc.
        5. Basic network infrastructure knowledge (LAN & WAN)
        6. Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
        7. Hands on experience in file operations
        8. Hands on experience and knowledge on system processes
        9. Ability to communicate status updates to project team and management
        10. Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
        11. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
        12. Strong troubleshooting and error analysis skills

GENERAL SUMMARY:

A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

        1. System Engineer Trainee
        2. Technical & Operational Activities
        3. Identify, analyze and resolve the assigned tickets
        4. Innovative problem solving & lateral thinking
        5. Root cause the problems and find appropriate solutions
        6. Ability to understand the customer requirement through the available documents
        7. Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
        8. Active Participation in the ticket review and ensure the appropriate solution is provided
        9. Provide Technical support and demonstrate the Expertize in the specific work area
        10. Ability to prioritize the Tasks based on the business needs
        11. Documentation on the newly discovered solutions
        12. End to End System knowledge and act as SME
        13. Participate in the new initiatives for providing technical solutions
        14. Oracle/SQL Server database admin activities for Development/QA eng.
        15. Refresh production data on to Development/QA/UAT environments
        16. Support DBA specific configuration management activities (RVL kits/builds)
        17. Developing production ready solution support scripts
        18. Understand the customer requirement through the available documents
        19. Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
        20. Reports
        21. Status report on the activities performed as per the management requirement
        22. Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
        23. Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
        24. Ability to prepare presentation to the Executive Management
        25. Attending project team meetings, generating input/deliverables for DBA activities

SELECTION/INTERVIEW PROCESS:

        1. Aptitude Test
        2. Technical and HR Interview

DOCUMENT REQUIRED (ORIGINAL AND PHOTOCOPIES):

        1. SSC Marksheet
        2. HSC/Diploma Marksheet
        3. Graduation & Post Graduation all years’ mark sheets
        4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
        5. 2 photographs
        6. Resume

How to Apply:

CLICK HERE TO APPLY FOR THIS JOB

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