Company Name: Syniverse Technologies
Position:System Engineer Trainee
Experience:0 to 1 yrs
Location:Hyderabad / Secunderabad
System Engineer Trainee
Technical & Operational Activities
Identify, analyze and resolve the assigned tickets
Innovative problem solving & lateral thinking
Root cause the problems and find appropriate solutions
Ability to understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
Active Participation in the ticket review and ensure the appropriate solution is provided
Provide Technical support and demonstrate the Expertize in the specific work area
Ability to prioritize the Tasks based on the business needs
Documentation on the newly discovered solutions
End to End System knowledge and act as SME
Participate in the new initiatives for providing technical solutions
Oracle/SQL Server database admin activities for Development/QA eng.
Refresh production data on to Development/QA/UAT environments
Support DBA specific configuration management activities (RVL kits/builds)
Developing production ready solution support scripts
Understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
Status report on the activities performed as per the management requirement
Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
Ability to prepare presentation to the Executive Management
Attending project team meetings, generating input/deliverables for DBA activities
DATANET & TECHNOLOGY OPERATIONS:
Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
Monitoring of connectivity to upstream and downstream applications
Monitoring of connectivity to databases
Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
Provide shift turnovers of current issues and activities
Provide regular status reports
Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
Error research based on the warnings, errors available in the production logs
Validating the test files
Create and follow up on trouble tickets with respective teams
Send routine reports and emails to the designated recipients
Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year.
System Engineer Trainee:
0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
Bachelor degree in computer science, electronics or telecommunication
Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
Responsible for dealing with International/Domestic Clients
Basic knowledge on UNIX,WINDOWS, Solaris & SQL
Knowledge of Oracle/SQL Server tools
Knowledge of ITIL V3 specifically event, incident, problem management.
Knowledge on ticketing tools i.e. Remedy etc.
Basic network infrastructure knowledge (LAN & WAN)
Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
Hands on experience in file operations
Hands on experience and knowledge on system processes
Ability to communicate status updates to project team and management
Ability to work independently as well as Team
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
Syniverse Technologies, an industry pioneer and innovator for more than 20 years, is committed to simplifying the business and technical complexities of mobile communications. With offices around the globe that focus on intensive customer services and technological evolution, we are ideally positioned to help you take advantage of the transformative opportunities resulting from the growing pervasiveness and sophistication of wireless communication.
How to Apply: