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TATA AIA LIFE Hiring for CUSTOMER SERVICE OFFICER PROCESS
Tata AIA Life Insurance Company Limited Hiring Any Graduate freshers 2017 for Customer Service Officer. Candidates who have completed Any Graduate can apply for this job from Tata AIA Life Insurance Company Limited.
Key Highlight About the Recruitment Notification:
||Tata AIA Life Insurance Company Limited
||Customer Service Officer
||0 – 1 yrs
||Mumbai, Thane, Navi Mumbai
||Rs.2,50,000 – 3,00,000 P.A
|Total No Of Vacancy
Eligibility & Details:
Customer Service Officer:
Candidates can Get the Customer Service Officer Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.
|Post Name: Customer Service Officer
|Total Vacancy: Not Mentioned
|Education required: Any Graduate
- Makes outbound calls to HNI customers and address queries / complaints regarding products, status of policies, processes, complaints etc.
- Ensure that customer is convinced to pay the renewal premium on time i.e., within grace period.
- Calling base would be for HNI hence calls should be handled with care and empathy.
- Retain customers who intend to discontinue their policies
- Ensures irate customers are handled effectively
- Ensure that:
- An average of 135 calls are made per day
- Ensure all service requests are raised in CRM under correct dispositions
- Shift timings are adhered to strictly
- All breaks are adhered to strictly
- Achieve average benchmarks towards quality evaluation and monthly tests conducted by Supervisors.
- Ensure escalation of all unresolved complaints till resolution. Cross sell and Up sell on calls or in case of any product related query
- Convince customers wishing to discontinue policy to retain policy and capture any issue / complaint in the system.
- Respond to any SMS received within 30 minutes of receiving the SMS
- Ensure adherence to the SMS script.
|Candidate Profile :Not Mentioned
|Last Date to Apply Online :19/02/2017
|Company Profile :Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Ltd. and AIA Group Ltd. (AIA).Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in Asia Pacific. Tata Sons holds a majority stake (51 per cent) in the company and AIA holds 49 per cent through AIA International Limited. Tata AIA Life Insurance Company Limited was licensed to operate in India on February 12, 2001 and started operations on April 1, 2001.Tata AIA Life offers a wide variety of life insurance solutions that cover Protection, Savings and Wealth Creation needs for its customers.
- Aptitude Test
- Technical and HR Interview
Document Required (Original And photo Copies) :
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs