Tech Mahindra Ltd Walk-In Any Graduate freshers 2015 for Associate/sr. Associate-service Desk at Pune. Candidates who have completed Any Graduate can apply for this job from Tech Mahindra Ltd.
Company Name: Tech Mahindra Ltd
Position: Associate/sr. Associate-service Desk
Education: Any Graduate
Experience: 0 – 5 Years
Salary: Not specified
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
Interaction with internal and external stakeholders
Exposure on ITSM ticketing tools
Working knowledge of ITIL framework.
Exposure to similar role for a minimum of 6 months.
Experience of working in 24/7 environment.
Skills and Knowledge:
Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
Comp TIA PDI+
Microsoft Office Specialist (MOS)
ITIL Service Desk Institute Analyst.
Excellent verbal and written communication skills
Training will be delivered in the format of:
o Service Desk Framework
o Ticketing Systems Training
o Policy guideline introduction.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply:
Walk-In Date :- 27th May to 29th May 2015
Walk-In Time :- 11 AM
Walk-In Address:- Tech Mahindra Ltd., (Training Block-Basement Area) RGIT, Phase-III, Pune-411057.