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Tech Mahindra Ltd Walkin Freshers for Tech-Support-International Voice Process Role

Tech Mahindra Ltd .Tech Mahindra Ltd Walkin For Tech-Support-International Voice Process



Company Name: Tech Mahindra Ltd
Position: Tech-Support-International Voice Process Role
Education: Any Graduate
Experience: 0 – 2 Years
Location: Pune


Job Description:


Excellent communication skills in English – both spoken and written & good presentation skills
– Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
– Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
– Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
– Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
– Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
– Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
– Ability to work effectively in a team environment and collaboratively with other departments
– Ability to review and analyze customer needs and provide appropriate client options/solutions
– Ability to manage a demanding workload

Should be open to working in shifts (including night shifts) & 24*7 working environment

Skill Set:
Excellent communication skills, both oral and written
Ability to work a flexible schedule
Basic telecom Knowledge
Basic Excel Skills


Company Profile:


Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).


Walkin Date            : 6th January 2014 to 10th January 2014
Time                        : 11:00 am – 4:00 pm

Walkin Address      : Tech Mahindra, West Wing, Training Block, Basement Area (-1 Floor), RMG Room, Phase 3, Hinjewadi, Pune