To interact with store personnel working in the stores in UK through calls and resolve their queries related to any part of the store (Front End / ShopFloor / Backoffice)
The role is responsible for delivering an excellent standard of customer service to Tescos internal customers and uses their expertise to effectively troubleshoot issues raised during a call/ through mails exchanged.
To be aware about business and customer needs and offer accurate and comprehensive information in the mail/during a call.
To consistently exceed set daily and monthly targets on customer service availability and any other agreed performance parameters.
Adhere to and comply with organizations compliance policies and procedures pertaining to the process.
Company Name: TESCO Hindustan Service Centre
Position: Associate – Technical Support Exec
Education: BA, Any Post Graduate
Experience: 0 to 2 yrs
Bachelor of Arts
Years Of Experience: 0-2 Years
Tesco Hindustan Service Centre (HSC) is the Global Services Arm for Tesco. The centre sits at the heart of the Tesco group, and provides IT and Business services to Tesco operations across Europe and Asia. Tesco was the first major international retailer to have a fully-owned support centre in India. Our core purpose at Tesco is to create value for our customers to earn their lifetime loyalty and Tesco HSC is dedicated to supporting those values by providing great service to our internal customers.
How to Apply: