Company Name: Tesco Hindustan Service Centre
Position: Technical Support Associate
Education: Any Degree
Candidate should possess any degree from a recognised university.
Candidate should have good communication and analytical skills.
To interact with store personnel working in the stores in UK through calls and resolve their queries related to any part of the store (Front End / ShopFloor / Backoffice)
The role is responsible for delivering an excellent standard of customer service to Tesco’s internal customers and uses their expertise to effectively troubleshoot issues raised during a call/ through mails exchanged.
To be aware about business and customer needs and offer accurate and comprehensive information in the mail/during a call. To consistently exceed set daily and monthly targets on customer service availability and any other agreed performance parameters.
Adhere to and comply with organization’s compliance policies and procedures pertaining to the process.
Tesco Hindustan Service Centre (HSC) is the global services arm for Tesco worldwide. We function as the pulse for the Tesco group, providing key business services for Tesco operations globally. The global service operations of Tesco HSC are involved in creating and executing strategic initiatives for Tesco retail stores worldwide. These strategic initiatives cover the IT, Business, Financial and Commercial aspects, among others, of Tesco operations.We are dedicated to make the Tesco experience better for over 60 million customers worldwide, simpler for over 4,90,000 employees and achieve cost-efficiencies.
How to Apply: