Thomson Corporation hiring Client Support Analyst
Company Name: Thomson Corporation
Position: Client Support Analyst
Education: Any Graduate
Experience: 0 to 4 yrs
Primary role is to work with real time Equity/Commodity traders, Portfolio Managers from various brokerage houses and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, This could entail escalating the problem to a “2nd level” support group or the technical support desk.
Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.
Help Customers realize full potential of the application and provide recommendations &solution to maximize application utilization
Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products.
Recommend solutions to customer application questions with regards to navigation,functionality, content, data quality & entitlements using TR Products.
Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems
Closely work with Account Managers, Relationship Managers and Technical Account Managers
Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates
Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly
Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completed
Respond to and record customer requests for improvements to our software applications by entering “enhancement requests” through the CRM application and following through by interacting with the Product Management team with regards to these requests
Potential to provide professional & courteous training of clients over the telephone via Web-Ex or by walking individual customers through the software
Assist in the continual development and evolution of the Market Data client services group.
Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution
Should be willing to work in rotational shifts
We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage.
Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe.
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