Thomson Corporation hiring Customer Care Associate
Company Name: The Thomson Corporation
Position: Customer Care Associate
Education: Any Graduate
Experience: 0 to 2 yrs
Written (through Chats & Emails) and Verbal (telephonic) communication with the customers who need support to navigate in the tax program, troubleshoot their issues that they have with program, any questions they have or information they need regarding our tax program.
Listening and Understanding to customers’ questions and replying back to them with the solutions or answers to their questions within the set deadlines.
Reporting issues and errors in the program to the Software Development team and communicate with the customers regarding the progress of their issues.
Learn more about US and States’ Taxes and apply that knowledge in helping customers and resolving their issues.
Participating in achieving business unit’s annual goals and targets by delivering an excellent customer service and maintaining the same standards throughout the year.
Expected to utilize maximum available resources and use logical approach to test different tax forms in the software, verify the results and reporting the discrepancies to the development team to enhance or rectify the software issues.
Other duties as requested by the Management.
Interestedto work in a customer service environment.
Affluent Verbal and Written Communication Skills required.
Candidate is required to work overtime from January to April as per US timings whichwill be complete night shift for that period as per Indian time.
Candidate already possessing US Tax Knowledge will be preferred.
Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe.
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