Good understanding or basic working knowledge servers and storage devices.
Good Troubleshooting and problem identification skills.
ITIL Certification is preferred
Candidates with previous experience in monitoring profile is preferred
Shift work. (24*7*365) (This is 100% incident monitoring and management role)
Company Name: Thomson Reuters
Position: Associate System Engineer
Experience: 1-1.5 Years
Eye on glass monitoring, raising tickets for each monitoring
Managing multiple monitoring screens
Performing the backup activity for servers
Access provisioning request to engineers. Timely response to e-mails and requests
Customer service: take ownership and manage all support cases via emails/ticketing systems
Provide regular updates to end users/requester and close of their queries within agreed timescales.
Problem escalation to the second level team and follow the defined process.
Attend team meeting and conf call and identify and highlight any issue with process.
Must be a team player
Working with second level team during major outages.
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals.We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted news organization.Thomson Reuters shares are listed on the Toronto Stock Exchange (TSX: TRI) and the New York Stock Exchange.
How to Apply: