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Thomson Reuters hiring Product Support Analyst

Thomson ReutersThomson Reuters is hiring FRESHERS from 2010, 2011, 2012, 2013 batch for profile
. Receive and provide written/voice/chat support to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and efficiently, in support of current Service Level Agreements and Key Performance Indicators, and in conjunction with GCS policies and procedures


. Maintain a productive case load in support of the overall production requirements
. Achieve quality and efficiency improvements by enhancing the consistency of the customer experience
. Maintain an acceptable ratio of aged cases, initiating follow up as needed
. Efficiently resolve customer problems and/or questions related to Thomson Reuters ResearchSoft products and services
. Process all customer inquiries in a professional, accurate, courteous and timely manner


Company Name: Thomson Reuters
Position: Product Support Analyst
Education: BE/BTech/BSc/Other degree
Experience: 0 – 2 yrs
Location: Hyderabad


Job Description:


1. 0 -2 years of experience in a Contact Center or Support Desk environment
2. Demonstrated customer and/or technical support experience
3. Experience with Contact Center Operations and CRM functionality
4. Excellent written, interpersonal communication and problem solving skills
5. Ability to distill and communicate, both in verbal and written form, business and/or technical information in terms that are easily understood by staff and customers
6. A good team player with the ability to work on own their initiative with minimal direct supervision
7. Organized and detail oriented, with the ability to multi-task in a diverse and matrix environment
8. Demonstrated ability to meet departmental deadlines and organizational goals using effective organization and planning


Company Profile:


We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.


How to Apply: