Unisys is hiring FRESHERS for Services Support Rep (Quality Coach) Job profile
Deliver consistent call coaching’s. Ensure that all agent’s in the team are coached.
Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent.
Work closely with operation to improve the CSAT. Correlate CSAT with Monitoring done & build strong improvement plan.
Conduct training for Bucket C agents once every month
Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA’s.
Provide effective queue specific trainings as directed by management.
Conduct audits, random monitoring identifying training needs and bringing them to management notice.
Company Name: Unisys
Position:Services Support Rep (Quality Coach)
Key Qualifications :
Excellent Technical, verbal & written communication skills.
Good interpersonal skills & Analytical skills
A high interest in training others with a willingness to learn formal training strategies
The ideal candidate will demonstrate excellent Technical & communication skills that must include- the ability to express complex thoughts and ideas effectively in individual and group situations, projecting credibility and poise even in highly visible or adversarial situations, execute diplomacy and professionalism.
Ability to work with minimal supervision and affinity for team based action planning; able to keep management informed of real or potential problems areas/opportunities and provide strategic solutions.
Candidate Specifications :
Candidates must be a graduate
Willingness to work in flexible hours
Adaptive to working in dynamic environment
Candidate should possess good analytical and problem solving skills
Contribute individually as well as a team player
Energetic and Positive
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients.
We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
How to Apply: