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USHA Walkin For Service Associate Role

USHA RecruitmentUSHA Walkin For Service Associate Role

Company Name: USHA
Position: Service Associate Role
Education: Any Graduate
Experience: 0 to 4 yrs
Location: Gurgaon


1. Answer Inbound Complaint Calls as well as assist customers who have specific queries – 10 Opening(s)
2. Make outbound calls to take customer concerns or to check satisfaction level
3. Listen to and record complaints in the customer service application
4. Answer queries and give clarity on desired information
5. Resolving problems by clarifying issues and escalating unsolved problems
6. Fulfill requests by clarifying desired information, completing transactions, forwarding requests
7. Maintain call center database by entering information
8. Keeping equipment (Computers, Headsets etc.) operational by following established procedures and by timely reporting malfunctions
9. Update job knowledge by participating in Job Knowledge opportunities and quizzes
10. Enhance organization reputation by accepting ownership for new and different requests, exploring opportunities to add value to job accomplishments
11. Provide personalized customer service of the highest level


Vacancies in English, Hindi, Bengali, Oriya, Tamil, Telugu, Kannada, Malyalam


Company Profile:


USHA International Ltd., an enterprise of the Shriram Group, is one of India’s largest consumer durables marketing companies with a turnover of over Rs.650 crores. Our diverse range of products has over 60 million satisfied customers in 60 countries around the world.


How to Apply:


Walkin Date : 26th May’14




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