Thanks For Subscribing With Us! Check your Mail & Click Confirmation Link,To get the Latest Job Updates
VODAFONE Hiring GRADUATES as JUNIOR EXECUTIVE OFFICER
Vodafone Hiring Any Graduate, Any Postgraduate freshers 2017 for Junior Executive. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Vodafone.
Key Highlight About the Recruitment Notification:
||Any Graduate, Any Postgraduate
||0 – 1 Years
|Total No Of Vacancy
Eligibility & Details:
Candidates can Get the Junior Executive Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.
|Post Name: Junior Executive
|Total Vacancy: Not Mentioned
|Education required: Any Graduate, Any Postgraduate
|Job Description:Role Purpose and KPIs:
- This position is responsible for ensuring customer loyalty and rebuild trust in Vodafone Services.
- This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
- Establish hygiene / process issue and prepare talk off with the customer accordingly for both open and close service requests / complaints.
- This position is responsible to provide end to end complete resolution to customer concerns.
- To provide resolutions on the nature of the request/complaint, status of the customers account applying business rules.
- This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency.
- All customer interactions to be handled within defined timelines
- To be able to handle customer interactions while maintaining the set quality standards defined by Vodafone
- To be aware of the latest products launched as well as the recent change in processes in order to communicate correct information to the customer
- To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats
- To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty
- To be able to retain a customer who has decided to leave Vodafone primarily using communication skills.
|Candidate Profile :Not Mentioned
|Last Date to Apply Online :31/01/2017
|Company Profile :Not Mentioned
- Aptitude Test
- Technical and HR Interview
Document Required (Original And photo Copies) :
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs