Thanks For Subscribing With Us! Check your Mail & Click Confirmation Link,To get the Latest Job Updates

closepop

Wipro Bpo Walkin For Customer/Technical Support Specialist Voice Role

Wipro BPOWipro Bpo Walkin Freshers for Customer/Technical Support Specialist Voice Role

 

 

Company Name: Wipro Bpo
Position: Customer/Technical Support Specialist Voice Role
Education: Graduates and Uder Graduates
Experience: 0-5 Yrs
Location: Kolkata

 

Job Description:

 

  1. Excellent Spoken English skill is a MUST
  2. Minimum of 1 Year of BPO Experience is a MUST
  3. Ability to analyze and solve customer queries over the phone ( INBOUND, NO SALES )
  4. Excellent communication skills with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport.
  5. Strong interpersonal skills & Strong analytical skills.
  6. Keyboard & PC Literate (User level knowledge of Microsoft Operating Systems & MS Office) .
  7. 5 days/week (2 Week Offs)
  8. Free Pick-Up & Drop facility provided with Security Guard (As Per Company Policy)
  9. Provident Fund, Gratuity, Mediclaim, Life Insurance etc. provided
  10. Free Pick & Drop with Security etc.

PRINCIPAL RESPONSIBILITIES:-

  1. Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact.
  2. Quickly identify customer dissatisfaction and take every opportunity to apologize, recover the Customers’ perception and deliver an outstanding experience.
  3. Take responsibility for ownership and delivery of own KPI targets.
  4. Positively welcome coaching and feedback to continually improve own performance.
  5. Work effectively as part of a team, share best practice and contribute to the success of the team.
  6. Providing a positive contribution to the team and business by identifying better ways of doing things while maintaining an excellent understanding of the role and knowing how it fits into the organization. Suggest ways to improve how we work.

Desired Candidate Profile:-

  1. Minimum of 1 Year of BPO Experience is a MUST
  2. Undergraduates & Graduates in any stream
  3. 18-45 years of age
  4. B.E./ BTech(Electrical,electronics, Computer science, instrumentation) only
  5. CA, MTech, MBA & MCA, CS, ICWA, MSc(IT) (or equivalent) NOT eligible
  6. Excellent Spoken English skill is a MUST
  7. Candidates should not be part of any Regular Academic course.
  8. Willing to work in Night Shifts
  9. Free Pick-Up & Drop facility provided with Security Guard (As Per Company Policy)
  10. Ready to work in Non-Technical Customer Support VOICE process

 

Company Profile:

 

Wipro BPO (A Division of Wipro Ltd.)
In tune with the Wipro philosophy of growing leaders, the culture and environment at Wipro BPO is one that promotes self-development in perpetuity.
There are career opportunities available to suit each and every individual – opportunities exist across diverse business and service lines ranging from Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics.

WALKIN DETAILS

Walkin Date            : 12th To 15th Dec 2013

Walkin Address      : Wipro BPO, Gate No 2, Plot No. 8, Block DM, Sector V, Salt Lake City, Kolkata 700091