Wipro Technologies hiring Administrator – TIS Service Desk
Company Name: Wipro Technologies
Position: Administrator – TIS Service Desk
Education: Any Degree
Candidate should possess any degree from a recognised university.
Excellent in communication as would be responsible for handling calls across the globe.
Good in Windows domain. Handling end user challenges and Providing tech.
support by helping them to connect from their homes via VPN
Knowledge on UNIX or MAC is an added advantage
Job Code : T301594
Single point of contact primarily for US customer and across the globe
Experience in handling Internet related and operating system issues.
Knowledge in troubleshooting VPN/Wi-Fi/LAN will be an added advantage
Experience in Windows XP/Windows 7 & ie8? Responsible in handling incoming Calls/Emails/Chats/Web? Exposure to 24 x 7 support.
Gather basic facts and follow escalation procedures for issues.
Good problem solving and analytical skills.
Good communication skills.
Exposure in ITIL Framework
100% adherence in logging of Incidents/Request/Problem tickets
Wipro Limited is an Indian multinational information technology (IT) consulting and outsourcing service company located in Bangalore, Karnataka in India. As of March 2013, the company has 145,000 employees serving over 900 clients with a presence in 57 countries. Wipro is the third largest IT services company in India. Its subsidiary, Wipro Enterprises Ltd., offers consumer care, lighting, healthcare, and infrastructure engineering.
How to Apply: