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YAHOO Hiring GRADUATE FRESHER’S for CUSTOMER CARE ASSOCIATE ROLE

Yahoo Hiring Any Degree freshers 2017 for Customer Care Associate. Candidates who have completed Any Degree can apply for this job from Yahoo.

Key Highlight About the Recruitment Notification:
Company Name Yahoo
Vacancy Name Customer Care Associate
Education Requirement Any Degree
Experience Freshers
Job Location Bangalore
Salary Not Mentioned
Total No Of Vacancy Not Mentioned
Company Website http://www.yahoo.com

Eligibility & Details:
Customer Care Associate:

Candidates can Get the Customer Care Associate Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Customer Care Associate
Total Vacancy: Not Mentioned
Education required: Any Degree
Job Description:

  • Provide world-class service to all Yahoo Customers in a customer centric environment
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
  • Assisting customers with inquiries while providing consultative support and recommendations
  • Document in detail all interactions with customers
  • Effectively articulate complex information to a variety of technical and non-technical customers
  • Educate customers on products and help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
  • Successfully performs against department scorecard metrics including Quality Assurance,
  • Average Handle Time, and Customer Satisfaction Rating
Candidate Profile :

  • Candidates should possess Bachelor’s Degree in any discipline
  • 0-6 months of success customer service or internet experience
  • Must have flexibility to work Monday thru Sunday in shifts.
  • World-class customer service focus and interpersonal skills with superior verbal and written communication skills
  • Proven ability to communicate complex technical problems in “customer friendly” language
  • Consistent record of outstanding quality assurance scores
  • Exceptional interpersonal skills and commitment to customer satisfaction
  • Proven ability to work in a high paced, nimble, and fluid work environment
  • Demonstrate superior troubleshooting skills with hardware and software applications in a
  • PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
  • A working understanding of e-commerce principles and support elements
  • Solid decision making skills
  • Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
  • Proven ability to work independently in a fast-paced environment
  • Well organized with the ability to multi-task and prioritize workload
Last Date to Apply Online :18/02/2017
Company Profile :Not Mentioned

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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