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Yahoo Hiring BE/B.Tech, Any Degree freshers 2015 for Customer Care Associate at Bangalore

Yahoo Hiring BE/B.Tech, Any Degree freshers 2015 for Customer Care Associate at Bangalore. Candidates who have completed BE/B.Tech, Any Degree can apply for this job from Yahoo.

Company Name: Yahoo
Position: Customer Care Associate
Education: BE/B.Tech, Any Degree
Experience: 0-6 months
Salary: Not specified
Location: Bangalore


Company Profile:


The Yahoo Customer Experience team is dedicated to inspiring and delighting users, advertisers, partners and fellow Yahoos around the world through experiences that champion the Yahoo brand, products and content. We inform, develop and execute campaigns, events, partnerships and premium support for our audiences, in close collaboration with our business partners and in support of Yahoo’s business strategy. The North America Operations team is responsible for providing world-class service to Yahoo Customers by resolving customer inquiries through multiple contact channels, including phone, chat and email. We are hiring so that we are able to successfully address and resolve customer inquiries to ensure first contact resolution.


Job Description:


Provide world-class service to all Yahoo Customers in a customer centric environment
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Document in detail all interactions with customers
Effectively articulate complex information to a variety of technical and non-technical customers
Educate customers on products and help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating


Candidate Profile:


Candidate should possess B.E/B.Tech graduation from any recognized university or Institution,
Candidate should have Flexibility to work Monday thru Sunday, between 6:00am – 9:00am
Candidate should possess 6 months of successful customer service or internet experience is a plus
Candidate should have World-class customer service focus and interpersonal skills with superior verbal and written communication

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:




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