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Yodlee solutions hiring Associate Client Services Engineer (Associate CSE)

Yodlee solutionsYodlee solutions hiring Associate Client Services Engineer (Associate CSE)



Company Name: Yodlee solutions
Position:Associate Client Services Engineer (Associate CSE)
Education:BE/B.Tech, MCA/B.Sc
Experience:1 + years


Candidates should possess BE/BCS/MCA or BSc (Computer Science) Preferred
Candidates should have 1 + years experience providing enterprise level support or Incident Management or Technical Help Desk support
Should have worked in a 24/7 environment and open to working in shifts
Excellent communication skills (both written and verbal)
Demonstrated strong customer service/support skills
Strong analytical and troubleshooting skills
Familiarity with web technologies
Experience working with CRM tools
Banking domain knowledge would be an added advantage


Provide technical assistance and support for incoming service requests and issues related to Yodlee products and solutions Service request queue management and follow up for timely resolution of technical cases escalated to internal teams
Respond to email messages from customers seeking help
Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance
Completes advanced product line training (Field Service Personnel not included)
Work closely with other teams to bring in faster resolution
Adherence to Process, Policy & Procedures Meeting and exceeding client SLA


Company Profile:


Yodlee solutions are designed to grow bottom line profitability while making the online channel more essential to consumers. How? By providing a personalized and valued approach to online/mobile banking and payments that puts consumers closer to their money, and financial providers closer to their customers.Over 300 leading financial institutions and portals offer Yodlee-powered solutions to millions of consumers worldwide. A privately-held company, Yodlee investors include Accel, Institutional Venture Partners, S1 Corporation, and Warburg Pincus. Yodlee is headquartered in Redwood City, California.


How to Apply: