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ZS Associates hiring Help Desk Associate Role

ZS Associates..ZS Associates hiring Help Desk Associate

 

 

Company Name: ZS Associates
Position:Help Desk Associate Role
Education:Any Degree
Experience:1-2 Years
Location:Pune

 

Job Description:

 

CANDIDATE PROFILE:

 

Candidates should possess Bachelor’s degree required, Master’s degree desirable
Candidates should have 1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred)
Candidates should have A+ certification or Microsoft Certified Systems Administrator
Should havebility to work methodically and analytically in a quantitative problem-solving
Strong oral and written communication skills
Strong customer service orientation
Professional appearance and demeanor, with ability to exercise good judgment and discretion
Ability to work varied hours, enabling support in a 24/7 environment

 

JOB DESCRIPTION:
Troubleshooting IT-related problems via telephone and remote access
Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management
IT team projects as assigned

 

Company Profile:

 

ZS Associates is a global management consulting firm focused on marketing and sales effectiveness. ZS combines deep expertise with rigorous, fact-based analysis to deliver consulting services to management, and in the business operations and technology arenas to help companies improve performance and results. With more than 2000 professionals in 20 offices around the world, ZS Associates provides clients depth of expertise and breadth and capacity across marketing and sales functions.

 

How to Apply:

 

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