Professional appearance and demeanor, with ability to exercise good judgment and discretion
Should have good academic background along with MCP/MCSA or A+certifications.
Prior work experience as a Helpdesk Associate preferred.
Ability to work methodically and analytically in a quantitative problem-solving
Strong customer service skills.
Company Name: ZS Associates
Position: Help Desk Associate
Education: B.E/B.Tech, B.Sc
Experience: 1-2 Years
The Helpdesk Associate support the work activities of handling 1st level support calls from all ZS Offices worldwide and maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.
Trouble shooting related problems over phone and remotely
Complete some administrative tasks, such as tracking help desk call process, assisting with organizational efforts and asset management
Working in shifts.
IT team projects as assigned.
ZS Associates is a global management consulting firm focused on marketing and sales effectiveness. ZS combines deep expertise with rigorous, fact-based analysis to deliver consulting services to management, and in the business operations and technology arenas to help companies improve performance and results. ZS helps companies achieve marketing and sales success through a complete and integrated range of services, from issue-specific solutions to large-scale business transformations.With more than 2000 professionals in 20 offices around the world, ZS Associates provides clients depth of expertise and breadth and capacity across marketing and sales functions. ZS is noted for its strong presence in the pharmaceutical and health care industries, yet our work has expanded into selected industries with significant investments in marketing and sales.
How to Apply: