SBI General Insurance Recruitment 2017. Latest 2 Recruitment Jobs Vacancies

Desired Qualifications: Graduate / MBA

Desired Qualifications: Tertiary qualifications preferred. Insurance and/or business administration qualifications desirable

Desired Experience: 10 to 15 years business insurance preferably in general insurance Knowledge of business operations, objectives and strategies as well as business process and information flow. Understanding of business practices and data management and reporting A sound knowledge of insurance product features, pricing and underwriting guidelines. Excellent interpersonal and communication skills and an ability to work in collaborative environment Ability to effectively manage time and resources to achieve short and long term goals, balancing detail-orientation with speed of execution while planning and prioritizing. Experienced in negotiation, facilitation, problem solving and decision making at a senior level.

Key Responsibilities: Ensure alignment with SBIG strategic goals and direction Seek opportunities for innovation in the design and development of products and procedures Own the underwriting support function

Desired Experience: Good typing skills and knowledge of MS office and/or any data capture or communication tool. Freshers can also apply for this position provided they have good communication skills both in English & Hindi. Minimum 6 months experience in a voice process/non- voice Process in a contact center will be preferred

Key Responsibilities: Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction. For Voice – Take inbound calls & capture the QRC on each call. Also would be required to capture the ‘Voice of the Customer’ (VoC)on each call, in form of short SMS format notes. Follow the QRC procedure on each call/contact and provide accurate information. Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers. Maintain databases, records, file papers, and retrieve as required. Deliver on the contact centre KPI’s set by the Company. Should possess good communication and interpersonal skills. Support the reporting authorities in maintaining office premises and work-environment.